Processing time 1-5 Business days (before shipping)  

USA: 3-7 day shipping once scanned in by Canada Post. 

Canada: 2-3 day shipping once scanned by Canada Post. 

Once your package has been sent out, Skin Envy Beauty Bar is not responsible for your package once in Canada Posts facility. It is Canada Posts / USPS job to deliver your package. Skin Envy Beauty Bar is not responsible for any stolen/broken into packages that have been marked as shipped from the shipping company. 

WRONG ADDRESS - The customer is responsible for adding the correct address at checkout. If your package was delivered somewhere in your town other than your residence, please contact USPS or Canada Post if you are in Canada. 

DELIVERED- If your package is marked delivered and it’s not in your mailbox, please contact USPS - they will get in contact with your mail person to see where they left the package.  WE DO NOT REFUND OR COMPENSATE FOR ORDERS WITH A DELIVERED STATUS FROM THE SHIPPING COMPANY.

INVALID ADDRESS - If your address doesn’t contain a house number, correct city, town, zip code, you will be contacted via email , text message to get the correct address. If there’s no response, you will be refunded within 2 business days. 

If your package is returned to Skin Envy Beauty Bar due to invalid address your order will be refunded - not shipping cost. Customer is responsible to pay the shipping if they would like the items re sent, unless the mistake is made by Skin Envy Beauty Bar.